Returns & Refund Policy
Due to the perishable nature of our baked goods, Brooki Bakehouse does not accept returns; however, we are committed to ensuring you enjoy your treats and will address any quality concerns immediately.
Inspect Your Order
Please check your baked goods immediately upon arrival to ensure everything is fresh and correct.
Contact Support
If your order is damaged or incorrect, email our team within 24 hours with your order number and photos of the product.
Quality Assessment
Our kitchen team will review your claim to determine if a replacement or a store credit is appropriate based on the issue.
Resolution
Once approved, we will process your refund to the original payment method or dispatch a fresh replacement batch at the next available shipping window.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing